Team Lead – Global Hotelier Care

Advertiser Relations - Palma de Mallorca, Spain

  • Level: Professionals
  • Start date: As soon as possible

Team Lead - Global Hotelier Care

Are you a born leader that wants the chance to be trivago’s eyes, ears and mouth within the Hotelier Care team? We’re looking for someone with a wealth of professional customer service experience to be the ‘five senses’ of our Palma office.
If you can truly hear a hotelier’s needs with an empathetic ear, sniff out exciting new development opportunities, see problems before they arise and make your team feel empowered to find solutions, apply today! (we’re already assuming you have good taste because you’re here…)

What you'll do:

  • Be our global leader, ensuring the talent development and coaching of our regional team leads.
  • Be the connection point between our Palma and Dusseldorf offices.
  • Drive the team to achieve their targets by providing focus and support wherever necessary.
  • Identify new and innovative business development opportunities to broaden the services of the Hotelier Care Team.
  • Analyze, plan and trouble-shoot work activities.

What you'll definitely need:

  • A bachelor’s degree in Business Management.
  • Excellent communication skills.
  • Proficiency and confidence with Customer Relationship Manager tools.
  • 2-3 years’ experience in customer support services.

What we'd love you to have:

  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The belief that factual proof, not seniority, determines which path to take.
  • Self-determined working hours based on measuring productivity through goals rather than number of hours spent in the office.
  • Being supported in all your needs, including relocation assistance and language classes for international arrivals.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.

Life at trivago is...

  • The belief that factual proof, not seniority, determines which path to take.
  • Self-determined working hours based on measuring productivity through goals rather than number of hours spent in the office.
  • Being supported in all your needs, including relocation assistance and language classes for international arrivals.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • Please note that your CV and motivation letter must be written in English.
  • This is a fixed-term position of 1 year with a long-term perspective.
  • We do not require the services of an agency for this position.
  • trivago GmbH is an equal opportunity employer. Applications from individuals with disabilities are welcome.


Share this job